Last updated: September 20, 2026
At UNCONFESS, every order is prepared with care. Because our apparel is produced and fulfilled according to the options selected at checkout, please review your order carefully before purchasing.
SIZE, FIT, COLOR & CHANGE OF MIND
Please review the size guide provided on the product page before placing your order. UNCONFESS does not accept returns, exchanges, or refunds because of incorrect size selection, fit preference, color preference, or a change of mind.
An item not fitting as expected is not considered a product defect. Customers are responsible for selecting the correct size, color, and product before completing checkout.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, has a manufacturing defect, or is different from what you ordered, please contact UNCONFESS within 7 days of confirmed delivery.
Please include your order number and clear photos showing the item and the issue. We may request additional photos or information when reasonably necessary to evaluate the claim.
Once the claim has been reviewed and approved, UNCONFESS will provide an appropriate replacement or refund at no additional cost to you. Please do not return an item before receiving return instructions from us.
ITEM CONDITION
Claims may be declined when the issue results from normal wear, misuse, improper care, washing contrary to care instructions, accidental damage, or alterations made after delivery. Items submitted for review should not be worn beyond what is reasonably necessary to identify a manufacturing defect.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing times after issuance depend on the customer's bank or payment provider.
Original shipping charges are not refundable unless the order was incorrect, damaged, or defective due to an error for which UNCONFESS is responsible, or where otherwise required by applicable law.
FINAL SALE & PERSONALIZED ITEMS
Items clearly identified as Final Sale or personalized/customized items are not eligible for return or exchange except when they arrive damaged, defective, incorrect, or where otherwise required by applicable law.
CONTACT US
To report a damaged, defective, or incorrect item, contact UNCONFESS through the contact information provided on our website and include your order number and photos of the issue.
This policy does not limit any rights you may have under applicable law.