Shipping Policy

Last updated: September 20, 2026

UNCONFESS products are prepared and fulfilled after an order is placed. Please review the information below before completing your purchase.

ORDER PROCESSING

Orders require processing and production before shipment. Processing time is separate from carrier transit time. Estimated delivery dates shown at checkout or in order communications are estimates and are not guaranteed delivery dates.

During product launches, holidays, unusually high order volume, or circumstances outside our reasonable control, processing may take longer. If a material delay affects your order, we will provide an update when required or reasonably possible.

SHIPPING & DELIVERY

Shipping options and any applicable charges are displayed at checkout based on the destination and available fulfillment methods. Once an order ships, tracking information will be provided when available.

Carrier transit times can vary because of weather, service disruptions, peak seasons, destination, or other circumstances outside UNCONFESS's reasonable control.

TRACKING

Tracking information may take time to update after a shipping label is created. A label being created does not necessarily mean that the carrier has completed its first physical scan of the package.

If tracking has not updated for an extended period or indicates a delivery problem, please contact us with your order number so we can review the available shipment information.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing your order.

Because orders may enter production shortly after purchase, we cannot guarantee that an address can be changed after an order has been submitted. Additional costs caused by an incorrect or incomplete address, refused delivery, or an unclaimed package may be the customer's responsibility where permitted by applicable law.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighbors when appropriate, and any location indicated by the carrier. Please also contact the carrier when appropriate.

Contact UNCONFESS promptly if the package remains missing. We will review the available tracking information and assist as reasonably possible. A carrier delivery scan may be considered evidence of delivery, subject to applicable law and the circumstances of the shipment.

LOST OR DAMAGED IN TRANSIT

If an order appears to have been lost in transit or arrives damaged, contact us promptly with your order number and, for damage claims, clear photos of the package and product. We will review the claim and determine the appropriate resolution based on the circumstances and available carrier information.

MULTIPLE PACKAGES

Items from the same order may occasionally be fulfilled or shipped separately. If this occurs, you may receive more than one package and more than one tracking number.

INTERNATIONAL ORDERS

When international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, or other destination-country fees unless checkout expressly states otherwise. Customs processing can also affect delivery time.